Job Description

The Client Support Coordinator answers and accurately directs telephone calls professionally, greets clients and visitors positively. The Receptionist monitors the programming and maintenance of the telephone and fax system and informs management when these systems are not operating properly. The Receptionist performs light word processing and data entry projects as needed or requested. The Receptionist refers all payments to a Customer Service Representative and generates receipts for such payments upon request.

Salary: $25,000.00 - $30,000.00 per year

Benefits

• Bonus Opportunities
• Paid Time Off
• Paid Holidays
• Health Insurance
• Dental Insurance
• Long and Short Term Disability
• Life Insurance
• 401k with Company Match
• Growth Opportunities
• Professional Development

Responsibilites

Switchboard and Reception Area:

• Answers incoming calls, within three rings, positively and warmly.
• Accurately directs caller to the appropriate people courteously and professionally.
• Returns to calls placed on hold every 45 seconds, giving the caller the option to continue holding or to be transferred to voice mail or leave a written message.
• Answers client inquiries, as needed, or directs the inquiry to the person best able to answer.
• Takes and delivers accurate phone messages, with call back numbers, area codes, and names legibly written, and promptly relays messages to the proper person.
• E-mails the associates when a written message is taken.
• E-mails computer faxes to the appropriate associate.
• Greets incoming clients and visitors in a friendly and positive way. Quickly notifies the person being visited.
• Maintains a neat and tidy reception area conducive to a professional, comfortable office atmosphere.
• Offers coffee or other refreshments to clients or visitors who are waiting to visit agency staff.

Administration:

• Refers all payments to a Customer Service Representative and generates receipts for such payments upon request.
• Reviews TCPIA applications before mailing.
• Sorts all mortgagee/lender mail weekly for mailing.
• Attach all renewal notices for personal lines flood policies to the customer account.
• Prepares and mail Risk Exposure Postcards to clients as directed.

Other Duties and Responsibilities:

• Performs other tasks and duties as directed by agency management.

Requirements

• High School diploma or equivalent, computer keyboarding skills, effective communication skills, friendly and outgoing personality, organizational skills, and ability to respond to requests effectively and efficiently.
• Ability to learn operation and programming of the telephone system and to understand when and how to gain professional outside assistance, as appropriate needs arise.
• Understands and can perform basic office-practice skills, including filing, light typing, processing and sorting functions.
• Can carry out detailed written or verbal instructions.
• Can add, subtract, multiply, and divide whole numbers, and perform simple calculations involving decimals and simple fractions.
• Ability to file, post, sort, or prepare mail projects. Can copy data from one source to another, obtain information from others, and deliver information to others clearly and accurately.
• Ability to perform 70% sedentary work, exerting up to 10 pounds of force occasionally, and exert negligible force frequently, or constantly move objects, including the human body. May be asked to exert up to 20 pounds of force periodically as needed.
• Field of vision must be adequate to observe up and down or right to left while eyes are fixed on a given point.
• Ability to process written and other materials visually.